Customer Service

We’re focused on building personal, reliable relationships, which is why we don’t have a general call center. Our pharmacy management team is available to you 24/7. You’ll always know exactly who to call, since providing you with their phone number is part of our on-boarding process and daily customer service.

Our consultant pharmacists will help your facility and staff with medication cart/room reviews, chart reviews to identify duplicative therapy, developing clinical protocols and other issues, thereby removing the burden from you and ensuring smooth visits from state inspectors. Along with nurse consultants, we also provide educational offerings to your staff such as medication administration, disease state and customized education based on your needs (e.g. IV Review Courses).

In addition, our centralized billing, prior authorization and medical records departments are here to relieve you and your staff of administrative burdens. We’re flexible, adaptable and innovative, which means we’re willing to collaborate with you to develop the best solutions for your contracting, pricing, process, and delivery challenges.

Logistics are a critical component on delivering an industry best customer experience. Our best in class customer experience is a function of the frequency and timeliness of structured deliveries on a weekly basis, thereby, holistically optimizing outcomes for residents, resident families, management, and staff.

Communication

We communicate the way you need to communicate. We’re well-versed in all eHR systems and once we’re integrated with you, the need for paper MR goes away. But if you aren’t there yet, telephone and fax orders are still in our wheelhouse.

The newest tool in our communication armamentarium is Mediprocity, a secure HIPAA compliant mobile app that connects you with Ozark LTC AND the physician, making all aspects of medical care more efficient, direct and cost-effective. Administrators can expedite personnel workflow and coordination, as well as maintain better control of inventory and billing. Together, we can reduce communication breakdowns that slow patient admission time and cause errors.

Technology

We believe that by leveraging technology, we can accelerate communication cycles, tracking, and reporting, while at the same time reducing errors, cost and improving outcomes holistically.

​​​EHR​

Ozark LTC Rx has eMAR interfaces with all of the major systems and we’re top-tier partners with many.